Short answer
A telecom management system (TMS) collects call records and usage data and turns them into cost, activity and performance reports. FirstNet Apex BI Clarity is Apex BI's TMS, delivered by FirstNet as a co-branded service, and it reads call detail records from your PBX and Microsoft Teams calling data through the Graph API.
In detail
What Clarity shows:
- Spend by department, cost centre, project, site or extension, with chargeback.
- Call analytics such as call duration, abandonment, agent performance and queue statistics.
- Live wallboards with queue, longest-wait, agent availability and calls-in-progress views.
- Threshold alerts and exception reports to prevent bill shock.
- An immutable call-activity record that supports POPIA, FSCA, healthcare and education audits.
The Clarity suite has four modules: Clarity for PBX and Clarity for MS Teams, plus the adjacent Clarity for Mobile and Clarity for IoT modules, which cover mobile voice and data costs and IoT sensors and trackers.
Because FirstNet delivers both the voice service and Clarity, you get one contract, one bill and one escalation path. Clarity suits finance teams that recharge telecom costs, contact centres that need live visibility and organisations running a mix of PBX and Teams.
Source: FirstNet Telephone Management & Cost Control service page →
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